Blog
Running a lab without the paper, the status calls and the Monday pile-up
Practical guides and stories on sample intake, chain of custody, client communication and invoicing, for lab owners, managers, and the teams who run client-facing labs.
The real cost of manual invoicing in a testing lab
The invoice is rarely the problem. The gap between finishing the work and getting paid for it is.
Digital sample intake: what changes on day one
A practical look at what actually changes when a lab stops taking orders by paper, email or PDF, and starts receiving them digitally.
Customizable lab reports: what you actually control
A look at how a lab's own report templates control branding, naming and supporting documents, for both the technical lab report and the simplified customer report.
Why labs lose clients over status calls and slow invoices
The results are right. The relationship still wears down, one status call and one late invoice at a time.
What a client portal actually saves a lab in phone calls and email
A look at what actually disappears from a lab's day once clients can check status without calling.
How long should chain of custody documentation take?
A practical look at what slows chain of custody down, and what a same-day standard actually requires.